Last updated on: May 12, 2023 

Dear Customer,

Thank you for choosing Lilisex. We understand that when selecting adult intimate products, you are seeking not only pleasure and satisfaction but also trust and security. To ensure your shopping experience is both enjoyable and worry-free, we would like to explain our return and exchange policy, in order to protect the interests and health safety of every customer.

Health and Hygiene Commitment: We promise that each product provided to you has undergone strict quality control and hygiene inspection to ensure they are in perfect and uncontaminated condition before they reach you. Therefore, we must adhere to the following policy: once the outer packaging of the product has been opened, it indicates that the product has entered your personal use stage. Out of a high responsibility for the health of you and other customers, we will not be able to accept returns or exchanges.

Quality Assurance and After-sales Support: We are keenly aware that quality is the lifeline of adult intimate products, and any minor defect could affect your user experience. Therefore, if you encounter any quality issues during use, whether it’s a product craft or performance failure, we earnestly request you to immediately cease using the item and promptly contact our customer service team. We promise to provide thorough troubleshooting and necessary after-sales service, including but not limited to product replacement or repair, to ensure your rights are fully protected.

Contact Information and Service Hours: You can contact us through the following methods:

Email Support: lymiliservice@gmail.com Online Customer Service: https://wa.me/8618011870500 Our customer service team will be available to assist you from 9:00 AM to 6:00 PM during working days. We also warmly welcome your valuable comments and suggestions, allowing us to continuously optimize our products and services.

Once again, thank you for your trust and support in Lilisex. We promise to continuously improve the quality and level of our products and services, ensuring that we bring you a safe and enjoyable shopping experience.

Sincerely, Lilisex Customer Service Team